Hargray Portal FAQs

  1. What is a portal?
  2. Why would I want to log in to the portal?
  3. How do I log in to the portal/home page?
  4. How do I make the portal my home page?
  5. How do I get back to the Hargray Communications portal home page?
  6. What are the recommended system requirements to access content on the portal?
  7. How do I download via Portal Settings (i.e., plug-ins, flash, etc)?
  8. How do I manage my Hargray Communications account on the portal?
  9. Will accessing the portal and logging in put cookies on my PC?
  10. What are cookies?
  11. What are Premium Services?
  12. How do I purchase Internet premium packages?
  13. Who can I contact with portal-related support needs?
  14. What is a component?
  15. How do I add/remove components?
  16. How do I move components?
  17. How do I customize the TV Listings component?
  18. How do I customize Quicklinks?
  19. How do I customize the Local page?
  20. How do I search and customize the Movies Component? Customize my local theater?
  21. How do I update the Weather component?
  22. How do I update the Market Watch component/Add new stock symbols?
  23. How do I access email?
  24. What is "Downloads & Plug Ins"?
  25. Why would I want to download the Hargray Toolbar?
  26. How do I download the Toolbar?
  27. What are the system requirements for the Hargray Toolbar?
  28. Will downloading the Hargray Toolbar put spyware on my PC?

What is a portal?

A portal is another name for a home page. In this case, our portal is www.hargray.net We encourage you to make this your home page—the page your computer will automatically open to when you access your browser.

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Why would I want to log in to the portal?

he portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your Hargray Communications email, and also customize the content and location of information on the page, making it truly unique to your interests and desires.

  • Single sign on
  • Email access
  • Current weather
  • Personalize your TV Listings/Movie show times and more!
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How do I log in to the portal/home page?

You log in to the portal/home page with your Hargray Communications email address and Password. You can call 1.877.HARGRAY (1.877.427.427.4729) to obtain an email address and Password if you do not have one. Log-in access is available in the upper right hand corner of the portal.

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How do I make the portal my home page?

There are two ways to make the Hargray Communications portal your home page:

In Internet Explorer:

  1. Go to www.hargray.net and click on "Make this your home page" in the welcome bar towards the top of the page. You will be prompted to accept the URL as your home page.
  2. In the Internet toolbar, click on "Tools." Click on "Internet options." On the "General" tab, type in www.hargray.net in the home page space, click on "use current," and then click on "Apply."

In Firefox:

  1. Click and drag the link that says: "To make this your home page, drag this link onto your Home Button."
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How do I get back to the Hargray Communications portal home page?

The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser's "back" button or choose "Directory" and then "Home" at the left side of the page. If you have not set www.hargray.net as your home page, and you navigate to other URL addresses on the web, when you want to get back to www.hargray.net you will need to enter www.hargray.net in the browser address bar to return. This is another great reason to make the Hargray Communications portal your home page on the Internet.

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What are the recommended system requirements to access content on the portal?

  • Any Intel or AMD processor, 400mhz or faster
  • Windows 98/ME/2000/XP/Vista
  • Internet Explorer 6.0 or higher (cookies enabled) or Firefox 1.5 or higher
  • Windows Media Player 9.0 or higher or Windows Media Player Plug In for Firefox Only
  • Real Player 6.0 or higher
  • Flash Player 9.0 or higher
  • Shockwave 8.5
  • Active X Plug In (for streaming video over IE)
  • 256MB RAM
  • 16-bit sound card and speakers
  • 65,000-color video display card
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How do I download via Portal Settings (i.e., plug-ins, flash, etc)?

To download programs necessary to support premiums content, such as flash or plug-ins, go to Portal Settings, then "Downloads & Plug Ins." In "Downloads & Plug Ins," select the program you are interested in downloading by clicking on the name. You will be taken to another page that will give you directions for downloading.

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How do I manage my Hargray Communications account on the portal?

Use the My Account link under My Services to manage your account.

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Will accessing the portal and logging in put cookies on my PC?

Yes, in order to access the portal, your browser must be set up to allow cookies.

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What are cookies?

Cookies are simple pieces of text sent by a server to a web browser. Cookies are not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the portal or the content on the portal.

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What are Premium Services?

Premium Services are a collection of providers available exclusively for subscribers. The content comes from many of the best web service providers. By bringing them together for you on the Hargray Communications portal, we are able to offer you a special deal and add the cost directly to your Hargray Communications bill. The following packages are available to you through the Hargray Communications portal.

Variety Pack Learning Edge GameSomnia Internet Security
  • Shockwave® UNLIMITED™
  • Encyclopædia Britannica
  • AmericanGreetings.com
  • Award Funways
  • MLB.com
  • NASCAR.com TrackPass
  • NHL® Premium Videos
  • FOX Sports
  • weather.com
  • Award Funways
  • Boston Test Prep
  • Clever Island
  • Encyclopædia Britannica
  • PlaySports TV
  • iKnowthat.com
  • Shockwave® UNLIMITED™
  • Atari Classic Games
  • Award Funways
  • LEGO PC Games
  • Yummy Arcade
  • F-Secure
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How do I purchase Internet premium packages?

While on www.hargray.net click on any ad for Variety Pack, Learning Edge, GameSomnia, or F-Secure. You will be taken to another page to learn more about the package. This page will also have a "sign up" button that will take you to a page where you can agree to subscribe to the Premium Package and have the cost added to your Hargray Communications bill.

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Who can I contact with portal-related support needs?

For support on your portal, call 1-877-HARGRAY (1-877-427-4729) or send an email to info@hargray.com.

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What is a component?

A component is a section of the portal that is complete within itself. It can be moved or removed within the space of the portal when you are logged in. For instance: "Weather" is a component on the page where you can get updated forecast information.

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How do I add/remove components?

To add content, you must first log in to the portal. Once logged in, click on the "Add Content" button in the welcome bar. From here, you may select any component you'd like to add through the categories provided. To remove, simply click on the 'X' in the top right corner of each desired component.

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How do I move components?

When logged in, hover your mouse over a movable component. A two-way arrow will appear. When you see that arrow, you may click and drag the component up or down within the column.

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How do I customize the TV Listings component?

Several things can be customized within the TV Listings component. Click on "Settings" in the upper right hand corner of the component. You can adjust the following:

  • Local Stations: Change the zip code to change the available stations.
  • Select your service: Use the drop-down menu to customize your station listing based on your provider.
  • Favorite Channels: Select from the list of available channels to choose your favorites. These are the channels that will show on the portal home page.
  • Default View: You may choose to have the component display shows that match either real time or prime time shows.

Click "Submit" after making your changes. This will return you to the home page, where you can see your changes. Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.

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How do I customize Quicklinks?

Use Quicklinks for fast and easy access to your favorite websites. Safely store your information, and get one-click sign-in for many websites.
To customize this component:

  1. While you are at the home page and logged in: Add your own favorite web sites by clicking on "Configure." Type in the name and URL of a website you'd like to link to, and click "Add." The name space is limited to 14 characters. Continue this process as many times as you like. When finished, click "Finished."
  2. You can also choose from a list of popular websites: Click on "Configure," then click on "Configure" next to the website you want on the list. You may be prompted to enter a User ID and password which will allow you to skip this sign in process from the Quicklinks component when you want to access it from your Hargray Communications portal home page.
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How do I customize the Local page?

The Local page can be found in the directory on the left side of the home page. The content on this page can be customized whether you are logged in or not—by clicking on "Local" and then entering your desired zip code and clicking "Submit." If there is a local component on the home page, the content there will also change to reflect the zip code input on the Local page.

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How do I search and customize the Movies Component? Customize my local theater?

The Movies component and Movie Search component can be customized by inputting the zip code in which you desire the information. On the Movies component, "Favorite Theater" can also be customized by clicking on "Personalize."

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How do I update the Weather component?

Within the Weather component, there is a box where you can enter any zip code. Simply enter a zip code to see the weather conditions in the place you are interested in. You can enter several zip codes and display several locations at once. They will display alphabetically within the component. To remove a location, simply click on the "x" next to the location name. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.

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How do I update the Market Watch component/Add new stock symbols?

The Market Watch component functions in three ways:

  • Stock Symbol Quickview of Price and Change: Right in the component, you can have up to seven of your favorite stocks show up (the default setting is for DOW, S&P 500 and NASDAQ). Simply click "Edit" and enter your stock symbols. (If you do not know your stock symbol, see that function.)
  • Get a Quote: Enter any stock symbol and click on enter or "go" to learn more about that stock. Entering a stock symbol will take you to another page for an in-depth view of the stock. You with see the following tabs: Market Summary, Market Movers, Sectors, A-Z listings, World Markets, Splits, CEO Wealthmeter, Currencies & Calculators.
  • Symbol Look Up: Look up any company on the stock market by clicking on the "Symbol Look Up" button. In the search for box, enter the company's name, click enter or "Lookup," then click on the stock symbol that comes up or add it to your Stock Symbol Quickview.
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How do I access email?

E-mail can be accessed in the upper right corner of the Hargray Communications portal home page.

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What is "Downloads & Plug Ins"?

The Downloads & Plug Ins utility determines if your computer has the necessary software to optimally use all of the services we have to offer. The Assistant examines your current configuration and indicates any necessary software updates in the table below. If all items list "OK" then you do not need to do anything. If some items show you should download software, then you can proceed by clicking on the links shown.
The Downloads & Plug Ins utility can be found in the directory along the left side of the portal under "Portal Settings."

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Why would I want to download the Hargray Toolbar?

There are many helpful functions available through the toolbar. By adding the toolbar, you can have these functions available to you, no matter what Internet web page you are on. These functions include:

  • Search: Looking for something? Type your phrase or word in the search box, and our Google-powered engine will find it for you.
  • Highlight Search Term: Click on this button to automatically highlight the phrase or word you searched for throughout the page.
  • News: Click on this tab and get the top ten most current news headlines. Click on a headline to view the full article on your Hargray Communications portal.
  • Pop-up Blocker: The toolbar is equipped with a powerful no-nuisance feature that protects you from most pop-up ads for Internet Explorer.
  • TV: Want to see what's on-now or later? Click to get right to your TV Listings on the Hargray Communications portal.
  • Movies: Check what's playing at your local theater. Click to get right to the Movies channel.
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How do I download the Toolbar?

To download the Hargray toolbar, click on the "Hargray Toolbar" button in the directory on the left side of your portal.
Another way to access the toolbar download is by going to Portal Settings then clicking on "Downloads & Plug Ins" in the directory. In "Downloads & Plug Ins" select "Hargray Toolbar" by clicking on the name. You will be taken to another page that will give you directions for downloading.

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Will downloading the Hargray Toolbar put spyware on my PC?

The Hargray Toolbar collects information, such as your IP address and zip code for the following purposes: to customize the content you see; to fulfill requests for products and services; to conduct research; to provide anonymous reporting; and to ensure that you always have the most up-to-date version of the Toolbar. This information is not sold, disclosed or reported on to any other companies or websites.
Note: The Toolbar is set up to automatically update when a new version is available. When the toolbar checks for updates, it loads a version file from our server. For more information please review our privacy policy.

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